Inside Sales Representative

Our rapidly growing technology company is hiring! For over two decades, Advanced Powder Products, Inc. (APP) has been developing and manufacturing complex net-shape components using metal injection molding (MIM) and 3D metal printing technologies for the medical, industrial and defense industries. Our proprietary technologies, ProtoMIM® and Printalloy® position APP as the first choice for some of the largest original equipment manufacturers (OEM) in the country. We design, engineer and produce metal components that improve the performance of our clients’ medical devices, hand tools, defense, and sporting goods.

At APP, we realize that we are only as good as our people. For that reason, we offer a competitive benefits package that includes paid vacation, sick time, paid holidays, 401k with company match, profit sharing, medical, dental, vision, long term and short-term disability life and AD&D insurance.

Guided by four core values, we tackle complex challenges and push the boundaries of the industry. We encourage fun. We strive for excellence. We foster accountability. We promote transparency. As we continue to grow, APP looks to hire self-driven individuals who move fast and think big. We are just getting started!

www.4-app.com

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General Summary:

The Inside Sales position is responsible for serving customers and driving customer satisfaction. As the internal customer liaison, the Inside Sales representative strives to solve the customers challenges, create solutions, and ensure a smooth sales process from initial PO to the on-time delivery of a product.

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Education and/or Experience:

• Associates or bachelor’s degree in business
• 3-5 years’ experience in B to B administration

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Other Knowledge, Skills and Abilities:

• Experience with customer management software such as ACT!, Salesforce, etc.
• Proficient with MS Office products -- Excel, Word. PowerPoint and Outlook
• Experience in a sales support role for a technical/engineered product
• Experience in a customer service role
• Strong oral, verbal and written communication skills necessary to work across all levels of the organization and to effectively communicate with customers
• Strong commitment to customer advocacy and exceptional customer service

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Essential Duties and Responsibilities:

• Administration of all internal sales activities – quotes, customer POs, order acknowledgements, and sales order entry
• Error free processing of customer purchase orders
• Manage and track production orders, contracts, and pricing with customers
• Manage sales leads -- follow up and qualification of leads for sales team
• Managing opportunities through the sales process including initial communication, scoping, quoting, and transfer of purchase orders from sales to internal engineering
• This position will create systems and track data regarding all sales activities
• Seek out correct documentation from customers when needed (drawings, models, updated PO’s)
• Administration of customer and vendor NDAs
• Understand customer needs and requirements
• Advocate for the customer to ensure that their needs are completely satisfied
• Drive and monitor customer satisfaction
• Build APP brand loyalty
• Follow the standards of ISO 13485 and ISO 9001 International Standards
• Other duties as assigned

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Please include personal e-mail when applying.

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Advanced Powder Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.