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Systems Support Specialist

Job Description Application

Our rapidly growing technology company is hiring! For over two decades, Advanced Powder Products, Inc. (APP) has been developing and manufacturing complex net-shape components using metal injection molding (MIM) and 3D metal printing technologies for the medical, industrial and defense industries. Our proprietary technologies, ProtoMIM® and Printalloy® position APP as the first choice for some of the largest original equipment manufacturers (OEM) in the country. We design, engineer and produce metal components that improve the performance of our clients’ medical devices, hand tools, defense, and sporting goods.

At APP, we realize that we are only as good as our people. For that reason, we offer a competitive benefits package that includes Paid Time Off, paid holidays, 401k with company match, profit sharing, medical, dental, vision, long term and short-term disability, life, and AD&D insurance. Guided by our four core values, we tackle complex challenges and push the boundaries of the industry. We encourage Fun. We strive for Excellence. We foster Accountability. We promote Transparency. As we continue to grow, APP looks to hire self-driven individuals who move fast and think big. We are just getting started!

www.4-app.com

Job Characteristics:

  • Requires a high degree of technical expertise with the ability to spot and correct errors in a timely manner.
  • Tasks will be varying and of a broad scope, requiring swift, calculated decision-making abilities.
  • Working environment will be fast paced, with multiple projects simultaneously.
  • Prioritization and organization will be key to focus on the needs of the customer.

Job Responsibilities:

  • Administration of business system permissions, user setup, support ticket system, and other areas as assigned.
  • Provide fast and useful advice and solutions to technical system issues as required.
  • Assist in documentation of ERP administration procedures and troubleshooting FAQ’s in a high growth, fast paced environment.
  • Troubleshooting software, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Troubleshooting hardware devices used in ERP system processes, assisting in implementing new hardware as required.
  • Provides documentation and technical specifications to management for planning and implementing new or upgrades to infrastructure.
  • Configuration and maintenance of system workflows for business processes and system performance, and automated notification setup to proactively address problems.
  • Train users in system navigation and use.

Requirements:

  • Minimum Bachelor’s Degree in Engineering, Computer Science or related field with 3-5 years related practical experience.
  • Experience in system support or another related field preferred.

Advanced Powder Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.